Returns and Exchange


You may return your order within 14 business days from the date you received it, without explanations of reasons of return. Items must be in their original condition and you will be required to present the corresponding receipt.

The easiest way to return an item is by contacting U-SHOE’D office by phone or e-mail, and agreeing on the most convenient way for you to make a return.

If you prefer, you may take an item to the nearest Post Office (to find a location, please, visit Alternatively, you may call Canada Post customer service +1(866)607-6301 to schedule a pick up at your home. In this case, the shipping expenses are covered by the sender.

Once the return has been received, you will receive your refund via the same means used to make your purchase.


There are two options to exchange your products:

For another size or colour, as long as it is the same price, no additional payment necessary.

For a different item, U-SHOE'D will issue a refund and you can purchase a new item online.